Orders
How do I place an order?
Simply select your size, add the item to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Can I modify or cancel my order?
Orders are processed quickly. If you need changes, contact us as soon as possible. We cannot guarantee modifications once an order has been confirmed.
I didn’t receive a confirmation email. What should I do?
Check your spam folder. If you still don’t see it, contact us with your name and order details.
Shipping
Do you ship within the United States?
Yes, we ship across the United States.
How long does shipping take?
Shipping times vary depending on location, but most orders arrive within standard carrier timeframes after processing.
How can I track my order?
You will receive a tracking number by email once your order has shipped.
Returns & Exchanges
Can I return an item?
Yes. Items can be returned within 30 days of delivery if they are unworn, unwashed, and in original condition.
Do you offer exchanges?
Exchanges are available depending on stock. If your requested item is unavailable, a refund will be issued.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
Products & Sizing
How do your jerseys fit?
Our fit is described on each product page. Please refer to the size chart for measurements.
Will the color look exactly like the photos?
We aim for accuracy, but colors may vary slightly depending on screen settings and lighting.
Are your products limited releases?
Rivsen focuses on consistency and availability rather than limited drops.
Payments
What payment methods do you accept?
We accept major payment methods through secure checkout providers.
Is my payment information secure?
Yes. Payments are processed through secure third-party systems. We do not store credit card information.
General
Where is Rivsen based?
Rivsen operates in the United States and serves customers nationwide.
How can I contact customer support?
You can reach us through the Contact page. We aim to respond within 1–2 business days.